Opt-In

MinnDrive ("we," "us," or "our") offers an SMS messaging program to communicate with our clients efficiently and effectively. This SMS Messaging Policy outlines how we collect, use, and manage client phone numbers for text messaging, as well as the rights and responsibilities of both MinnDrive and our clients. By opting into our SMS program, you agree to the terms outlined in this policy, our Privacy Policy, and our Terms and Conditions. Participation is voluntary and can be terminated at any time.

We use SMS messaging to:

• Send transactional updates (e.g., ride confirmations, payment notifications, driver ETAs).
• Provide promotional offers, discounts, and marketing content (e.g., special ride deals, event invitations).
• Deliver customer service notifications (e.g., responses to inquiries, support updates).
• Share urgent alerts (e.g., ride cancellations, safety notices).

1. Express Written Consent: 
   • Before sending any SMS messages, we require explicit consent from clients. This is obtained through: 
     • A web form on our website where clients enter their phone number and check an opt-in box.
     • A keyword opt-in process (e.g., texting "JOIN" to our designated number).
   • Consent language will clearly state: 
     • That clients are opting into recurring SMS messages from MinnDrive.
     • The types of messages (e.g., transactional, promotional).
     • That message and data rates may apply.
     • That consent is not a condition of purchase.
     • Instructions for opting out and accessing help.

1. No Third-Party Lists: 
   • We do not purchase or use third-party phone number lists. All SMS recipients must opt in directly through our channels.

1. Clear Opt-Out Instructions: 
   • Every SMS message includes an opt-out option (e.g., "Reply STOP to unsubscribe").
   • Additional opt-out methods: 
     • Emailing support@minndrive.com with a request to unsubscribe.
     • Visiting our website to manage preferences.

1. Immediate Action: 
   • Upon receiving an opt-out request (e.g., "STOP"), we will: 
     • Cease all SMS communications to that number within 24 hours.
     • Update our records to reflect the opt-out status.

1. Periodic Reminders: 
   • At least once every 5 messages or monthly, we’ll remind clients how to opt out (e.g., "Reply STOP to unsubscribe").

1. Frequency: 
   • Message frequency varies based on the type of content (e.g., transactional messages as needed, promotional messages up to 3 times per week).
   • Clients are informed that frequency may vary during opt-in.

1. Timing: 
   • Messages are sent only between 8:00 AM and 9:00 PM in the client’s local time zone, per TCPA guidelines.
   • We use ride start/destination data to determine time zones accurately.

1. Permitted Content: 
   • Transactional: Ride confirmations, payment receipts, driver arrival updates.
   • Promotional: Discounts, special ride offers, referral incentives.
   • Conversational: Responses to client inquiries.

1. Prohibited Content: 
   • We adhere to CTIA guidelines and do not send messages containing: 
     • Sexually explicit content (S).
     • Hate speech (H).
     • Alcohol promotions without age verification (A).
     • Firearms-related content (F).
     • Tobacco or controlled substances (T) unless legally permitted and age-gated.
   • Fraudulent, deceptive, or illegal content is strictly prohibited.

1. Identification: 
   • Every message includes our business name (e.g., "MinnDrive: Your ride is confirmed...").

1. Collection: 
   • We collect phone numbers via opt-in forms or SMS keyword responses.
   • Additional data (e.g., name, email) may be collected if provided during opt-in or ride booking.

1. Use: 
   • Phone numbers are used solely for SMS communications as consented.
   • Data is not shared with third parties for marketing purposes, only with our SMS provider (Twilio) for delivery.

1. Protection: 
   • Data is stored securely with encryption and access controls.
   • We comply with applicable privacy laws (e.g., TCPA, CAN-SPAM).

1. Access: 
   • Clients can request to view, update, or delete their data by contacting support@minndrive.com.

1. Telephone Consumer Protection Act (TCPA): 
   • We obtain prior express written consent before sending promotional SMS.
   • Autodialer use is disclosed during opt-in.

1. CAN-SPAM Act: 
   • Opt-out options are provided in every message.
   • Messages identify MinnDrive and their purpose.

1. CTIA Guidelines: 
   • We follow SHAFT content restrictions and provide clear opt-in/out processes.
   • Toll-free numbers (if used) are verified with Twilio.

1. 10DLC Registration: 
   • Our SMS numbers are registered with The Campaign Registry (via Twilio) for A2P messaging compliance.

• Provide accurate phone numbers during opt-in.
• Notify us of changes to contact preferences.
• Understand that standard message and data rates may apply per their carrier plan.

• For questions, support, or to opt out: 
  • Email: support@minndrive.com
  • Phone: 763-352-7411
  • Website: minndrive.com]/contact

• We may update this policy periodically. Changes will be posted on [Insert your website URL]/sms-policy and communicated via SMS with a link to the updated policy at least once annually or when significant changes occur.

By opting into our SMS program, you acknowledge that you have read, understood, and agree to this SMS Messaging Policy, our Privacy Policy, and our Terms and Conditions.